Everything You Need to Know
Find answers to common questions about your stay, amenities, check-in, policies,
and more for a standardized experience you can trust.
Helpful Booking Info
Booking Questions
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How do I book the property?
You can book directly on this website for the best rates.
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What payment methods do you accept?
We accept major credit cards through this booking site.
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What is your cancellation policy?
Please refer to your booking confirmation for full details.
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Are there any additional fees?
Additional fees may include a cleaning fee, pet fee (if applicable), and local taxes. These are listed during the booking process.
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How do I get my booking confirmation?
Once your reservation is confirmed, you will receive a booking confirmation email at the address provided during booking. If you don't see the confirmation in your inbox, check your spam folder.
Helpful Tips & Info
Check-in and Check-out
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What time is check-in and check-out?
Please refer to your booking confirmation for full details. Early check-in or late check-out may be available upon request.
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How do I check in to the property?
Check-in instructions, including access details, will be sent to you via email or your booking platform before your arrival. If the property has a smart lock or keyless entry, you will receive a code.
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What should I do if I encounter a check-in issue?
If you encounter any issues, please contact us immediately.
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Can I request an early check-in or late check-out?
Early check-in and late check-out requests are subject to availability.
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How do I check out?
Simply follow the check-out instructions provided in your welcome message or guidebook. Ensure all doors are locked, return keys (if applicable), and follow any cleaning guidelines.
Everything You Need
During Your Stay
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What should I do if I have an issue with the property during my stay?
Please contact us immediately for any issues such as maintenance, Wi-Fi problems, or unexpected concerns. We will address your request as quickly as possible.
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Is there housekeeping during my stay?
Housekeeping is available upon request for an additional fee.
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Can I extend my stay?
Extensions are subject to availability. Please contact us as soon as possible to arrange this.
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What’s the best way to reach you during my stay?
Reach out to PMI via phone or email.
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Are extra towels, linens, or toiletries provided?
Yes, we provide towels, linens, and toiletries on the first day.